Denise McDonald Dorman

Archive for March, 2018|Monthly archive page

The Benicio del Toro-Fred Fenster School of Call Center Training

In Uncategorized on March 2, 2018 at 10:25 am

Called AT&T Uverse lately? I’ll bet it went something like this…

ComicBookWife: My Crazy Comic-Con Life

I’d research where AT&T is outsourcing their call center to before I write this, but since I’m still on the phone with them, I’m capturing this comedy routine while it’s still fresh in my mind.

Somewhere, there’s an AT&T Call Training Center with scripts being taught by THE USUAL SUSPECTS’ Fred Fenster…

So far, the first thickly accented woman I spoke to in my attempt to reduce our monthly bill sounded like the understudy to Benicio del Toro’s “Fred Fenster” character in “The Usual Suspects.” (Benicio intentionally invented his film accent to be virtually impossible to understand.) You know…THIS character:

Actor Benicio del Toro in my favorite role (so far).

The part of the conversation I did understand, the woman was trying to convince me that the “Deesh Network” was the way to go. But I know AT&T installation people. They have protected us from stepping foot on that…

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